Privacy Policy

Overview

This Privacy Policy explains how Creative Marketing AI collects, uses, stores, and protects information when you visit our website, request an audit, purchase services, use the client portal, or communicate with us.

By using our website or services, you agree to this Privacy Policy.

Information We Collect

We may collect the following categories of information:

• Contact details, including name, email address, phone number, business name, and business address.
• Account information used to create and manage client portal access.
• Website audit information, including website URL, page structure, SEO findings, screenshots, assets, crawl results, and related metadata.
• Project information, including selected services, estimates, invoices, billing history, onboarding details, DNS status, content requests, approvals, and support messages.
• SEO and marketing data, including keyword tracking, customer question research, rankings, backlinks, technical issues, content calendars, blog topics, and social media post records.
• Website publishing information needed to publish blogs, service pages, location pages, and related content to client websites.
• Social account connection information and publishing metadata needed to schedule or publish approved posts through supported social media tools.
• Usage data, including pages visited, browser information, device information, IP address, referral source, and analytics events.

Payment Information

Payments are processed through Stripe. Creative Marketing AI does not store full credit card numbers. Stripe may collect and process payment details, billing addresses, tax information, payment status, subscription status, invoices, and related transaction records.

How We Use Information

• To provide website design, redevelopment, hosting, SEO, social media, content, and marketing services.
• To generate audits, estimates, proposals, scope documents, reports, wireframes, and client deliverables.
• To create and manage client portal access after purchase.
• To configure Cloudflare, DNS, hosting, analytics, and website publishing workflows.
• To track SEO performance, content usage, monthly calendars, approvals, publishing status, and billing history.
• To process payments, subscriptions, renewals, invoices, refunds, financing records, and account status.
• To communicate about onboarding, approvals, support, service updates, billing, and project status.
• To improve our website, services, internal operations, security, and customer experience.
• To comply with legal, financial, tax, security, and contractual obligations.

AI, Automation, and Third-Party Tools

Creative Marketing AI uses automation, AI systems, and third-party service providers to deliver services. These tools may process business information, website content, SEO data, images, screenshots, marketing content, and instructions needed to complete the work.

• Stripe for checkout, billing, invoices, subscriptions, and payment records.
• Supabase and Payload for databases, account records, portal data, content records, and operational workflows.
• Cloudflare for DNS, hosting infrastructure, security, caching, and performance.
• Google Analytics and similar analytics tools for website measurement and conversion tracking.
• DataForSEO for keyword rankings, customer question data, domain analytics, backlinks, and SEO reporting.
• Firecrawl and related crawl systems for website scraping, asset collection, screenshots, competitor research, and structured web research.
• Social publishing providers for approved social media scheduling and publishing.
• AI model providers and internal automation tools for content drafting, analysis, summaries, reporting, and build workflows.

Cookies and Analytics

We may use cookies, pixels, tags, local storage, analytics scripts, and similar technologies to operate the website, remember preferences, measure traffic, understand conversion paths, and improve the experience.

You can control cookies through your browser settings. Some features may not work correctly if cookies are disabled.

How We Share Information

We do not sell personal information. We may share information with service providers, contractors, platforms, payment processors, hosting providers, analytics providers, and automation tools when needed to provide services, operate the business, process payments, protect security, or comply with legal obligations.

SMS/Text Messaging

If you provide your phone number and opt in, you consent to receive text messages from Creative Marketing AI, including appointment reminders, missed-call follow-ups, and requested service information. Consent to receive texts is not a condition of any purchase.

Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or reply HELP for help.

We do not sell or share your mobile phone number or SMS consent with third parties or affiliates for their own marketing purposes. Mobile information collected for SMS is used only to deliver the messages you requested.

Client Website and Social Media Access

When clients provide access to websites, domains, DNS, hosting, analytics, social accounts, or publishing tools, we use that access only to provide the requested services, troubleshoot issues, publish approved content, and maintain related records.

Clients are responsible for ensuring that they have authority to provide access and approve content for their business.

Data Retention

We keep information as long as needed to provide services, maintain records, support billing and accounting, resolve disputes, comply with legal obligations, improve operations, and preserve client work history. We may retain audit records, order records, invoices, approvals, and project data after services end unless deletion is required by law or agreed in writing.

Security

We use reasonable technical, administrative, and organizational safeguards designed to protect information. No system is completely secure, and we cannot guarantee that unauthorized access, loss, misuse, or disclosure will never occur.

Your Choices and Rights

Depending on your location, you may have rights to access, correct, delete, export, or restrict certain personal information. You may also opt out of non-essential marketing communications.

To make a request, contact us at [email protected]. We may need to verify your identity before fulfilling certain requests.

Children

Our services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

United States Processing

Creative Marketing AI is based in the United States. Information may be processed and stored in the United States or other locations where our service providers operate.

Policy Updates

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new last updated date. Continued use of the website or services after changes means you accept the updated policy.

Contact

For privacy questions or requests, contact us at [email protected].

You can also review our Terms of Service.